Terms of Service

These Terms of Service (“Terms”) govern your access to and use of iazo’s Website, software applications, Apps, tools, content, and related services (collectively, the “Services”). These Terms apply to all current and future Services offered by iazo unless a specific Service is expressly governed by a separate written agreement.

These Terms should be read together with our Privacy Policy, which explains how we collect, use, disclose, and protect personal information and other data in connection with the Services. By using the Services, you agree to these Terms and our Privacy Policy. Together, they form the agreement between you and iazo regarding your use of the Services.

If you do not agree to these Terms or the Privacy Policy, do not access or use the Services.

These Terms and our Privacy Policy form a single, unified agreement between you and iazo regarding your use of the Services. The Privacy Policy is incorporated by reference and has the same force and effect as if fully set out in these Terms.

If there is a conflict between these Terms and the Privacy Policy, these Terms control unless the Privacy Policy expressly states that it governs a specific privacy, data, or information-handling issue.

You agree to these Terms and the Privacy Policy by any of the following:

• accessing or using the Website or any Service;
• installing, connecting, subscribing to, or using an App;
• creating an account;
• approving a paid plan, trial, or billing flow;
• clicking a box, button, or similar mechanism indicating acceptance; or
• otherwise using the Services in a way that manifests assent to this agreement.

If you do not agree, do not access or use the Website or Services.

This agreement begins when you first access or use the Website or any Service, or otherwise accept these Terms, and continues until terminated as permitted under these Terms.

Your right to use a particular Service may end when your Subscription expires, is canceled, is terminated, or the Service is discontinued. However, the overall agreement between you and iazo remains in effect for as long as you continue to access or use the Website or any Service, and certain rights and obligations will continue after termination or expiration as described in the Survival section.

• “App” means any software application, including any Shopify app, web app, mobile app, desktop app, or other software product or Service offered now or in the future by iazo.

• “Billing Platform” means any billing, Subscription, payment, checkout, app marketplace, or recurring payment system used to manage charges for a Service, including Shopify’s billing system, Stripe, Apple, Google, Microsoft, or any other approved billing or payment provider.

• “Customer,” “you,” and “your” mean the individual or entity accessing or using the Website or Services, or otherwise entering into this agreement with iazo. If you use the Website or Services on behalf of a company, store, or other organization, you represent that you have authority to bind that organization to these Terms. For clarity, “Customer,” “you,” and “your” refer to the party using or purchasing the Services, and not to that party’s own customers, clients, end users, or shoppers.

• “iazo,” “we,” “us,” and “our” mean iazo, LLC, doing business as iazo.

• “Merchant” means a business, store owner, operator, or organization that installs, subscribes to, accesses, or uses one or more of our Services in connection with an ecommerce store, marketplace account, or similar commercial platform.

• “Service” or “Services” means iazo’s Website, software applications, Shopify Apps, web Apps, mobile Apps, desktop Apps, tools, content, and related services, whether offered now or in the future.

• “Subscription” means a paid or trial-based recurring plan for access to a Service.

• “Third-Party Platform” means any third-party platform, operating system, app marketplace, payment processor, hosting provider, API provider, device ecosystem, software environment, or related external service that a Service may integrate with, operate through, rely on, or connect to.

• “Website” means iazo.com and any related iazo-owned or iazo-operated websites, subdomains, or web properties that link to or reference these Terms.

You agree to receive communications from iazo electronically, including by email, in-app notices, dashboard messages, Website postings, or other electronic means we make available.

You agree that agreements, disclosures, notices, updates, billing-related communications, support communications, and other records we provide electronically satisfy any legal requirement that such communications be in writing.

You may withdraw consent to electronic communications by stopping use of the Services and contacting us regarding account closure or other available options, but doing so may limit or end your ability to use the Services.

Notices Sent to You: We may send legal notices to you by email, through the Services, through a connected platform where applicable, or by posting on the Website.

Notices Sent to Us: You may send legal notices to us by email at [email protected] or by mail to: iazo, PO Box 85, North Bend, WA 98045, United States.

Unless applicable law requires otherwise, notices are deemed received: (a) when emailed, if sent by us; (b) when posted through the Services or on the Website; or (c) for notices sent to us by mail, when delivered to the address above.

This section does not limit any notice requirements expressly stated elsewhere in these Terms.

You may use the Services only if you are legally able to enter into a binding contract and are not prohibited from using the Services under applicable law.

If you use the Services on behalf of a business, store, organization, or other entity, you represent and warrant that you have authority to act on that entity’s behalf and to bind it to these Terms.

Some Services may require installation through a Third-Party Platform, account authentication, access credentials, API connections, device-level permissions, or other technical setup steps depending on the Service.

You are responsible for maintaining the confidentiality and security of your login credentials, account access, store access, device access, and any permissions or integrations used in connection with the Services.

You are responsible for all activity occurring under your accounts, installations, credentials, devices, and connected Third-Party Platforms, whether or not authorized by you, unless caused by our breach of these Terms or our failure to use reasonable security measures.

You must provide accurate, current, and complete information and promptly update it if it changes.

Some Services are designed to operate with or through Third-Party Platforms, operating systems, app marketplaces, payment processors, hosting providers, APIs, or related services. Depending on the Service, these may include Shopify, Stripe, Apple, Google, Microsoft, or other third parties.

We are not those third parties, and they are not parties to these Terms unless expressly stated otherwise. Your use of any Third-Party Platform, operating system, app marketplace, payment processor, or related service is governed by your separate agreements with those third parties.

Because our Services may rely on third-party systems, APIs, billing systems, permissions, operating environments, marketplaces, or technical requirements, certain functionality may be limited, delayed, modified, or unavailable if a third party changes or restricts its systems, policies, permissions, technical requirements, or billing mechanisms. We are not responsible for third-party-controlled systems, outages, restrictions, decisions, removals, or changes.

Subject to these Terms and your compliance with them, iazo grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Services solely for your internal business purposes in connection with your own store(s), operations, or authorized business activities.

This license does not transfer any ownership rights to you. Except for the limited rights expressly granted in these Terms, iazo retains all rights, title, and interest in and to the Services, including but not limited to, all software, code, functionality, content, branding, interfaces, designs, documentation, and related intellectual property.

You may not, and may not permit any third party to:

• copy, modify, adapt, translate, distribute, sell, lease, sublicense, or commercially exploit the Services except as expressly permitted by us in writing;

• reverse engineer, decompile, disassemble, or otherwise attempt to derive source code, trade secrets, or underlying ideas from the Services, except to the limited extent prohibited by applicable law;

• remove, obscure, or alter proprietary notices, branding, or legal notices;

• use the Services to build, benchmark, train, or improve a competing product or service;

• interfere with, disrupt, damage, disable, or impair the Services or any related systems, networks, or security features;

• access or use the Services in a manner that exceeds reasonable usage, circumvents plan limits, or attempts to bypass billing, usage, or technical restrictions;

• use the Services in violation of any law, regulation, third-party right, applicable platform requirement, or these Terms;

• upload, transmit, or process unlawful, infringing, deceptive, harmful, or malicious content or code through the Services.

Certain Services are offered on a paid Subscription basis. Subscription pricing, billing frequency, plan details, usage limits, trial availability, and included features may be shown on the applicable website page, app listing, in-product plans page, checkout flow, app marketplace page, or other billing interface we make available.

If you subscribe to a paid Service, you authorize charges through the applicable billing method or Billing Platform associated with that Service, which may include Shopify’s billing system, Stripe, an app marketplace billing system, or another approved payment or Subscription platform. Subscription fees are billed in advance on a recurring basis unless otherwise stated.

Your Subscription may include monthly billing, yearly billing, or other billing intervals we make available. If a yearly option includes a discount or promotional savings description, that discount is relative to the corresponding recurring monthly price unless otherwise stated.

You are responsible for all applicable taxes, duties, levies, or government charges associated with your use of the Services, excluding taxes based on our net income.

We may change pricing, plan features, usage limits, or plan structures at any time. If we make a material change to an existing paid plan, we will provide notice as required by applicable law or the applicable Billing Platform.

We may offer free trials, promotional access, introductory pricing, or temporary no-charge use for certain Services or plans. Eligibility, duration, limitations, and availability may vary by Service, user, Merchant, store, Third-Party Platform, promotion, or other factors.

Unless otherwise stated, when a trial or promotional period ends, your paid Subscription will begin only if you have approved or otherwise authorized a paid plan through the applicable billing flow.

We may change, limit, revoke, or discontinue any free trial, introductory offer, or promotional access at any time, subject to applicable law and the rules of the applicable Billing Platform.

You may upgrade, downgrade, or cancel a Subscription as permitted through the applicable Service, billing flow, account interface, app marketplace, or Billing Platform.

If you cancel a paid Subscription, your access to paid features may continue until the end of the then-current billing period unless otherwise stated. We do not provide prorated refunds or credits for partial billing periods unless required by law or unless we choose to make an exception in our sole discretion.

If a Service is distributed through a Third-Party Platform or app marketplace, cancellation, uninstall, deletion, or removal of the Service may also affect billing, renewal, or continued access. For example, uninstalling a Shopify app may result in the related Subscription being canceled through Shopify’s billing system. Similarly, the timing and mechanics of cancellation, renewal, or billing changes may depend in part on the rules and systems of the applicable Billing Platform.

Canceling, uninstalling, deleting, or removing a Service may also limit or end your access to related features, data views, support, stored outputs, or functionality.

Except as required by law, all Subscription charges, recurring fees, and other payments are non-refundable.

This means, without limitation:

• no refunds for unused time in a billing cycle;

• no refunds for partial Subscription periods;

• no refunds because you forgot to cancel before renewal;

• no refunds based on reduced usage, store inactivity, or uninstall after a billing cycle begins.

Notwithstanding the above, we may, in our sole discretion, choose to provide a refund, credit, or billing adjustment in exceptional circumstances. Any such exception does not obligate us to provide the same or similar relief in the future.

You are responsible for:

• maintaining your own stores, websites, accounts, systems, devices, permissions, settings, and internal processes as applicable to your use of the Services;

• reviewing plan details, pricing, usage limits, and platform-specific requirements before subscribing;

• using the Services in a lawful and commercially reasonable manner;

• verifying the output, reports, recommendations, exports, issue lists, or other results generated by the Services before relying on them for business, operational, financial, legal, or technical decisions; and

• maintaining your own records, backups, and internal workflows as needed for your business.

You acknowledge that our Services may help identify, organize, automate, analyze, or surface information, but they do not replace your own business judgment, quality control, legal review, accounting review, operational review, technical review, or professional advice.

To provide the Services, we may access, process, store, display, export, analyze, organize, or transmit data you provide, data made available through your use of the Services, data made available through connected Third-Party Platforms, and other data reasonably necessary to operate the applicable Service.

Depending on the Service, this data may include store data, account data, Merchant or business data, configuration data, product or catalog data, operational data, customer-related data, usage data, support data, or other data made available through a connected Third-Party Platform or through your use of the Services.

You represent and warrant that you have all rights, permissions, and lawful authority necessary for us to process such data to provide the Services in accordance with these Terms and our Privacy Policy.

You remain responsible for your own compliance obligations to your customers, employees, contractors, users, and other individuals whose information may be processed through your business operations, platform accounts, websites, apps, or other systems in connection with the Services.

Our Privacy Policy explains how we collect, use, disclose, retain, and protect personal information and other data in connection with the Services. By using the Services, you acknowledge that you have read and understand our Privacy Policy.

To the extent required by law or Third-Party Platform rules, you are responsible for providing any notices to your own customers or users regarding your use of third-party apps and service providers, including our Services.

If you provide suggestions, ideas, comments, improvement requests, or other feedback regarding the Services, you grant us a worldwide, perpetual, irrevocable, royalty-free, fully paid, sublicensable right to use, reproduce, modify, adapt, publish, translate, distribute, and otherwise exploit that feedback for any lawful purpose without restriction or compensation to you.

The Services are licensed, not sold. Except for your own data and content, all rights, title, and interest in and to the Services belong to iazo or its licensors.

Our names, logos, trademarks, service marks, App names, product names, graphics, and related branding are our property or the property of our licensors. You may not use them without our prior written permission, except as necessary to refer to our Services in a truthful, non-misleading manner.

We may modify, improve, suspend, restrict, or discontinue any part of the Services at any time, with or without notice, including features, plans, pricing, integrations, limits, or availability.

We do not guarantee that any Service, feature, report, export, integration, or functionality will always be available, error-free, uninterrupted, or maintained indefinitely.

We may provide support, documentation, onboarding materials, FAQs, tutorials, or other resources, but we are not obligated to provide any particular level of support unless we expressly agree to do so in writing.

From time to time, we may offer beta, preview, pilot, early-access, test, or experimental features. These features may be incomplete, changed, limited, or discontinued at any time.

Beta and early-access features are provided “as is” and may be subject to additional terms. We make no promise that such features will become generally available.

We may suspend, restrict, or terminate your access to any Service immediately, with or without notice, if:

• you violate these Terms or applicable law;

• you misuse the Services or create risk for us, other users, platform partners, service providers, or third parties;

• your payment fails or your Subscription is not in good standing;

• a required Third-Party Platform, billing provider, app marketplace, operating system, integration, permission, or API access is disabled, restricted, revoked, or otherwise becomes unavailable;

• we reasonably believe suspension or termination is necessary for security, fraud prevention, legal compliance, platform compliance, operational integrity, or protection of our systems or users; or

• we discontinue the applicable Service.

You may stop using the Services at any time. Termination or discontinuation does not relieve you of obligations accrued before the effective date of termination.

Upon termination or expiration of your right to use a Service:

• your license to use the Service ends immediately;

• your access to the Service, related functionality, or data views may be disabled;

• we may delete or anonymize data in accordance with our retention practices, legal obligations, and Privacy Policy;

• sections of these Terms that by their nature should survive will continue in effect, including, without limitation, sections concerning fees owed, ownership, feedback, disclaimers, limitation of liability, indemnification, governing law, and dispute resolution.

The Services may integrate with, connect to, or rely on Third-Party Platforms, app marketplaces, payment processors, websites, software, APIs, analytics tools, advertising tools, communication tools, hosting providers, cloud services, operating systems, devices, or other service providers.

We are not responsible for third-party services or for any third-party content, systems, terms, privacy practices, outages, restrictions, removals, billing practices, or changes. Your use of third-party services is governed by your agreements with those third parties.

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IAZO DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, RELIABILITY, OR THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, COMPLETE, OR SUITABLE FOR YOUR NEEDS.

WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT THE SERVICES WILL PREVENT ALL ERRORS, IDENTIFY ALL ISSUES, AVOID ALL DATA PROBLEMS, OR ENSURE ANY PARTICULAR BUSINESS RESULT, SALES RESULT, OPERATIONAL RESULT, OR LEGAL COMPLIANCE RESULT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IAZO AND ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AFFILIATES, AGENTS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, USE, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF IAZO ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF:

• THE AMOUNT YOU PAID TO US FOR THE APPLICABLE SERVICE DURING THE TWELVE (12) MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR

• ONE HUNDRED UNITED STATES DOLLARS ($100 USD).

THE LIMITATIONS IN THIS SECTION APPLY REGARDLESS OF THE FORM OF ACTION AND REGARDLESS OF WHETHER ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

To the fullest extent permitted by law, any claim arising out of or relating to the Website, the Services, or these Terms must be filed within one (1) year after the claim accrues, or it is permanently barred, unless a longer period is required by applicable law.

You agree to defend, indemnify, and hold harmless iazo and its owners, officers, directors, employees, contractors, affiliates, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

• your use of the Services;

• your violation of these Terms, applicable law, or third-party rights;

• your store, products, operations, content, data, or business practices;

• your instructions to us regarding data or integrations;

• your dispute with any customer, platform provider, billing provider, marketplace operator, or other third party.

We may assume exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with us.

You may not use the Services if you are located in, organized in, or ordinarily resident in a country or territory subject to comprehensive sanctions or embargoes, or if you are otherwise prohibited from using the Services under applicable export control or sanctions laws.

You represent and warrant that your use of the Services will comply with all applicable export control, sanctions, and trade laws.

We may update these Terms from time to time. If we make material changes, we may provide notice through the Website, the Services, by email, through a connected Third-Party Platform where applicable, or by posting an updated version with a new revision date.

Your continued use of the Website or Services after the effective date of revised Terms means you accept the revised Terms. If you do not agree to the revised Terms, you must stop using the Website and Services.

iazo is not responsible for any delay, interruption, or failure to perform caused by events beyond our reasonable control, including natural disasters, power or internet outages, labor disputes, acts of government, war, terrorism, civil unrest, cyber incidents, platform outages, infrastructure failures, third-party service failures, or other force majeure events.

You may not assign, transfer, delegate, or sublicense any rights or obligations under these Terms without our prior written consent.

iazo may assign or transfer these Terms, in whole or in part, in connection with a merger, acquisition, financing, corporate reorganization, sale of assets, or similar transaction.

These Terms are governed by the laws of the State of Washington, United States, without regard to conflict-of-law principles.

Before filing a formal legal claim, you agree to first contact us and attempt to resolve the dispute informally.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be brought exclusively in the state or federal courts located in King County, Washington, unless applicable law requires otherwise, and you consent to the personal jurisdiction and venue of those courts.

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect.

No waiver by iazo of any breach or default will be deemed a waiver of any preceding or subsequent breach or default. Our failure to enforce any provision of these Terms is not a waiver of our right to do so later.

These Terms are solely between you and iazo. Except where expressly stated otherwise, no third party has any rights under these Terms.

Headings are for convenience only and do not affect interpretation.

If there is a conflict between these Terms and any additional service-specific terms that we expressly present and you accept, the additional service-specific terms control only for that specific Service or subject matter. Otherwise, these Terms control.

The provisions of these Terms that by their nature should survive termination or expiration will survive, including, without limitation:

Agreement Structure & Incorporated Policies; Acceptance & Binding; Term; Definitions; Electronic Communications & Notices; Notices (How We Send & Receive Legal Notices); License Grant; Restrictions on Use; Subscriptions, Billing, and Charges; Free Trials and Promotional Access; Plan Changes, Cancellations, and Uninstall; No Refunds; Customer Responsibilities; Customer Data, Store Data, and Instructions; Privacy; Feedback; Intellectual Property; Service Changes, Availability, and Support; Beta Features and Early Access; Suspension and Termination; Effect of Termination; Third-Party Services and Links; Disclaimer of Warranties; Limitation of Liability; Limitation Period for Claims; Indemnification; Export Controls and Sanctions; Changes to These Terms; Force Majeure; Assignment; Governing Law; Disputes; Severability & Waiver; No Third-Party Beneficiaries; Interpretation & Order of Precedence; and Entire Agreement.

These Terms, together with our Privacy Policy and any additional service-specific terms we expressly present and you accept, constitute the entire agreement between you and iazo regarding the Services and supersede prior or contemporaneous understandings relating to the same subject matter.

We’re here to help.

Support: [email protected]
Legal: [email protected]
Website: https://iazo.com
Hours: M–F, 9am–5pm Pacific Time
Mailing Address: iazo, PO Box 85, North Bend, WA 98045, United States